October 7, 2008

Radiator Roundup Inc.
123 Mainstreet
Oshkosh WI 54900

To Whom It May Concern:

I was recently sent one of your home radiators by mistake. I did not order a radiator from your company so please let me know how you would like it sent back.

Thank you for your time and consideration.

Sincerely,

Edward Ruggles

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Radiator Roundup Inc.
123 Mainstreet
Oshkosh WI 54900

October 13, 2008

Dear Mr. Ruggers:

Thank you very much for your letter dated October 7, 2008. We always welcome feedback from our satisfied customers regarding the best home radiator made in the world!

We know you will be pleased with your radiator now and for many years to come.

Happy Heating from all of us at Radiator Roundup Inc.!

Sincerely,

Clarence Smiley
Customer Service Manager

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October 17, 2008

Radiator Roundup Inc.
Attn: Clarence Smiley
123 Mainstreet
Oshkosh WI 54900

Dear Mr. Smiley:

I’m sorry I didn’t make it clearer to you in my letter dated October 7th, 2008. I did not order the radiator from your company. It was sent to me in error so could you please make arrangements to have it shipped back to you. Thank you.

Sincerely,

Edward Ruggles

PS – You must make a great radiator because it’s really heavy! (Ha ha)
Oh, and its Ruggles not Ruggers. Perhaps that’s the mix-up.

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Radiator Roundup Inc.
123 Mainstreet
Oshkosh WI 54900

November 3, 2008

Dear Mr. Rugged:

Our records indicate we have not received payment for the Deluxe Home Radiator model 3AA shipped to you on October 3, 2008. If you have sent the payment at this time we thank you very much. If you haven’t please include payment of $695 plus $125 shipping and handling in the enclosed envelope or call our toll free number 800.555.RADIATORROUNDUP to pay with a credit card.

Thank you again for your purchase!

Happy Heating from all of us at Radiator Roundup Inc.!

Sincerely,

Clarence Smiley
Customer Service Manager

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November 6, 2008

Radiator Roundup Inc.
Attn: Clarence Smiley
123 Mainstreet
Oshkosh WI 54900

Mr. Smiley:

I will most certainly not pay for a radiator I did not order! This is the third letter I have sent asking you how to return it. I do not know why it was sent to me in the first place! I have moved it out on the curb in front of my house. You have the address so you can come pick it up at anytime!

From,

Edward Ruggles.

PS – And it’s Ruggles!!!

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Radiator Roundup Inc.
123 Mainstreet
Oshkosh WI 54900

November 15, 2008

Dear Mr. Ragged:

Thank you for your interest in our company per your letter dated November 6th, 2008.
We are not hiring at this time but your letter has been forwarded to our Human Resource department and will be kept on file. If in the future we are interviewing for your position we will contact you.
Thank you again and in appreciation please find a free catalogue enclosed.

Happy Heating from all of us at Radiator Roundup Inc.!

Sincerely,

Clarence Smiley
Customer Service Manager

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November 21, 2008

Radiator Roundup Inc.
Attn: Clarence Smiley
123 Mainstreet
Oshkosh WI 54900

Mr. Smiley:

Enclosed in the crate please find the home radiator you sent me. I did not order it and you refused to come get it so after I was fined by the city for keeping it out on the curb I decided to send it back to you. I have also enclosed copies of the fine ($100) and the shipping charge of $95. I will trust you to reimburse me for that!

From,

Edward RUGGLES

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Radiator Roundup Inc.
123 Mainstreet
Oshkosh WI 54900

December 23, 2008

Dear Mr. Raggles:

Thank you for your patience in this matter and we apologize for the delay.
Enclosed please find your repaired Deluxe Home Radiator model 3AA.
The valve regulator has been replaced and the radiator thoroughly cleaned. Please send in the enclosed envelope the service charge payment of $359 along with the $125 shipping and handling fee or call our toll free number 800.555.RADIATORROUNDUP to pay with a credit card.

We also show a debt of $820 from the original purchase. Please send that along as well.
Thank you again.

Happy holidays and heating from Radiator Roundup Inc.!

Sincerely,

Clarence Smiley
Customer Service Manager

(Editor’s note: Edward Ruggles has not responded to this last letter and is thought to have fled the country.)